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Revolutionize your Customer Experience

Pentafon is a leading provider of contact center & CXSP.

We help businesses keep their customers happy by providing a seamless omnichannel experience.

CX

Unmatched customer experience support with a comprehensive suite of solutions.

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Customer Care
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Collections
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Sales
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Back-Office
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Digital Services
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Tech-Support

Omnichannel Solutions

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Inbound
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Outbound
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Email
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Live chat
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SMS
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Social Media
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Self-service

The most important asset we have is our people

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Our people

Our workforce is fundamental to Pentafon's service delivery. Enhancing employee productivity and efficiency are therefore essential. Enthusiastic employees significantly contribute to satisfying customers' requirements, creating new solutions, and proactively accomplishing corporate objectives whether they are operational, fiscal or otherwise.

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At our company, we prioritize people above all else. We believe that companies grow and succeed when their employees, customers, and suppliers also grow and succeed. That’s why we have the best team in the market. Our team is committed, capable, and dedicated to providing excellent service to our clients.

We firmly believe that the combination of a skilled and committed team, along with the latest technology on secure infrastructure and systems, is the best way to meet our clients’ needs. We take a personal approach with each of our clients to act quickly and adapt to their requirements. We are convinced that this approach not only meets but exceeds their expectations.

In partnership we thrive

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Industries

Along with our technology, Pentafon specializes in tailored solutions for industries that benefit from our flexibility, scalability and cost control. Each industry has a unique set of needs and attributes. Pentafon offers the best service for your industry.

  • Fintech
  • Traditional bank
  • Internet bank
  • Credit unions
  • Institutions
  • Accident and Health
  • Property and casualty
  • Financial
  • Service
  • Product
  • Department stores
  • Online stores
  • Convenience stores
  • Supermarkets Specialty
  • Business
  • Leisure
  • Online-Offline services
  • Hotels
  • Ground services
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A certified partner

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Security
Logo PCI
PCI-DDS

PCI-DDS

is a set of security standards formed in 2004 by Visa, MasterCard, Discover Financial Services, JCB International and American Express. Governed by the Payment Card Industry Security Standards Council (PCI SSC), the compliance scheme aims to secure credit and debit card transactions against data theft and fraud.
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Security
Seguridad de la Informacion_EN
ISO 27001

ISO 27001

is the leading international standard focused on information security. It was developed to help organizations, of any size or any industry, to protect their information in a systematic and cost-effective way, through the adoption of an Information Security Management System.
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Quality
Sello ISO 9001 Inglés-01 (1)
ISO 9001

ISO 9001

is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
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Contact Center
ISO 18295-1 Color
ISO 18295

ISO 18295

specifies service requirements for customer contact centers (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
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Quality
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ANSI / TIA-942

ANSI / TIA-942

is an international standard developed through the Telecommunications Industry Association (TIA) to identify guidelines for planning data centers.
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Security
SOC 2
SOC 2

SOC 2

Assertion-based examination of a service organization’s description of its system and its controls relevant to security, availability, processing integrity, confidentiality, or privacy
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CX Technology

Pentafon was founded with the mission to provide our clients with the best Customer Experience (CX) possible. We accomplish this by integrating state-of-the-art technology with highly seasoned talent. Our team is certified by the top industry organizations. This allows us to keep our clients safe and efficient.

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Speech & Text Analytics
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AI
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Security
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Bespoke Innovation
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Why Pentafon’s Tech?

We keep up with the needs and desires of our clients, the market’s evolution, the development of technology, and our competitors’ offers. Digital solutions, integrations, and our development and application capabilities constitute the basis of our unique offering in the market, ensuring our clients get the best resources to achieve their goals.

Contact us

We’re here to help and answer any question you might have. We look forward to hearing from you

Sales

Interested in Pentafon's Services? Just pick up the phone to chat with a member of our sales team.