CX Technology
Pentafon’s Tech
At Pentafon we know that the success of your business depends on providing your customers with a secure and personalized experience. That’s why we offer omnichannel solutions that allow you to reach your customers on multiple channels while keeping their information secure through our advanced database security and real-time monitoring. With our platform, you can easily manage your campaign strategies and access immediate online reports. Additionally, we provide a secure and convenient payment processing system, with encrypted bank data and a transactional interactive voice response system.
Speech and text analytics
The use of multiple platforms for customer interaction requires the implementation of technologies that allow companies to measure the quality of their service and gather feedback. Speech and text analytics provide real-time analysis of customer interactions, helping to identify opportunities for improvement and generate a satisfying customer experience. Pentafon offers advanced analytics services to help businesses improve their operations and enhance customer satisfaction.
Artificial Intelligence
Pentafon offers AI-powered chatbots and robotic process automation (RPA) solutions to improve customer service and reduce operational costs. Our chatbots provide personalized information, recognize behavior patterns, and can transfer seamlessly to human agents if needed. The RPA technology automates repetitive tasks, simplifies workflows, and integrates with any system or application. It can operate 24/7, either unattended or with human collaboration. Both solutions reduce waiting times, increase efficiency, and lower error rates, resulting in greater customer satisfaction.
Your data always secure
Pentafon implements robust security measures for our database, including real-time monitoring and regular review. Our online reporting system ensures that you receive immediate and up-to-date information on your campaigns, with full visibility and control over your data. With our security measures, you can trust that your information is safe and secure, without the risk of data loss due to power outages or other unforeseen circumstances.
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Keeping transactions secure
We take the security of your transactions and payment processes seriously. Our service includes tokenization, ensuring the confidentiality and encryption of your banking data. Our IVR (Interactive Voice Response) transactional system provides a secure and assisted payment experience, while our extensive infrastructure guarantees availability and ease of use. Our system is simple to implement and use, providing you with peace of mind knowing that your transactions and information are secured and protected.
Bespoke innovation
Our innovative solution is designed to help businesses generate personalized omnichannel strategies with ease. With the use of Genesys, a global leader in customer experience technology, we aim to make the work of your agents more efficient while also ensuring your customers have more satisfying and controlled experiences.
Our technology guarantees that your business will benefit from cost reduction, improved efficiency, and decreased call abandonment rates. We recognize that customer service is a crucial aspect of any business, and our partnership with Genesys allows us to provide cutting-edge technology for the best possible customer service experience.
Customized strategies
We understand that every business has different needs, which is why our approach is tailored to your specific requirements. Our state-of-the-art technological solution will contribute to taking your business to the next level, streamlining your processes, and enhancing your customer experience. Contact us today to learn more about our personalized omnichannel strategies and how we can help your business succeed.
