Innovation Day 2025: Business Transformation in the Face of Technological Disruption
“Generative AI alone is no longer enough,” warned Antonio Fajer, President of Pentafon, during the...
Pentafon USA Blog
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How to Set Up Your Contact Center in Mexico Without White-Label Model
The contact center industry in Mexico has undergone a significant transformation in recent years,...
Nearshore BPO in Mexico: Strategic Advantages for Global Businesses in 2025
In today's rapidly evolving business landscape, characterized by accelerated digital transformation...
CX in Vegas: What’s Real, What’s Hype, and What Actually Moves the Needle
We just got back from CCW Las Vegas 2025, and if there’s one thing we can say for sure, it’s this:...
Enhance Customer Experience with AI and Digital Channels
Companies in sectors like banking, retail, and insurance are using artificial intelligence and...
How to increase sales in digital channels using AI
AI has become a key driver for boosting sales in digital channels, delivering measurable results in...
Major insurance firm boosts retention 91% with AI and automation
A leading insurance company implemented an innovative tech-driven strategy, in partnership with...
Cosmetics brand boosts FCR 17% & CSAT 4% with loyalty strategy
A cosmetics retailer, in collaboration with Pentafon, redesigned its digital service by...
Insurance company reduces management by 21% and improves NPS 11%
An insurance company, in collaboration with Pentafon, redesigned its service model by implementing...
Major bank increases NPS by 11% and reduces complaints by 27% with AI
In a critical line like Lost and Stolen Cards, a major bank improved its NPS by 11%, reduced...