How U.S. tech companies are scaling in Mexico via BOT and tailored BPO services

In 2025, U.S. technology companies are increasingly establishing operations in Mexico, leveraging...

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Pentafon Positioned as an Aspirant in the CXM Services PEAK Matrix® 2025 – Americas

Pentafon has been positioned as an Aspirant in the Customer Experience Management (CXM) Services...

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AI-Powered Collection Services: How Pentafon Transforms Debt Recovery in the U.S.

In a fast-changing economic landscape, collections services have become essential for U.S....

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How to Boost Productivity and Reduce Turnover with Employee Loyalty Programs

In an environment where trust has become a strategic asset, organizations must respond with...

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Nearshore: How Mexico is Consolidating its Leadership in Customer Service

During his participation on El Financiero TV, Antonio Fajer, president of Pentafon, discussed with...

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Digital Cybersecurity with Zero Margin for Error in High-Demand Seasons

During the most recent edition of Hot Sale, millions of users participated in one of the country’s...

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Tariffs and Nearshoring as a Growth Opportunity in Mexico

Nearshoring has positioned Mexico as a strategic destination for U.S. companies seeking efficiency,...

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Pentafon Continues to be Recognized as the Best Contact Center to Work in Mexico 2025

At Pentafon, we continue to reaffirm our commitment to people. In 2025, we were once again...

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How to Increase Retention by 30% with Recognition and Visibility

Pentafon implemented a structured recognition model called Pentafon Heroes, focused on rewarding...

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How to Reduce Turnover by 27% with an Employee-Centricity Model

Pentafon implemented a data-driven management model to align the employee experience with business...

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