Pentafon: for the second consecutive year, the most awarded contact center with the highest number of gold recognitions in CX & EX
At the Global CX Forum 2026, we were the Contact Center with the most national awards and the...
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Pentafon USA Blog
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Pentafon achieves the highest score in the IMT global CIC certification and validates its world‑class operation
With an operation designed to sustain quality, control, security, and continuous improvement,...
Pentafon reduces total recruitment time by -40% and cost per candidate by -26% by integrating AI
Pentafon’s recruitment operation needed to evolve toward a deeper, smarter, and more evaluative...
Pentafon reduces early attrition by -39% and social cost burden by -47% with its traineeship model
With its inclusive talent pipeline, Pentafon transformed the development of people with no...
Pentafon increases technical proficiency to 93.4% and reduces critical errors by -42.3% with AI‑powered training
With an interactive learning model and the use of its AI‑driven virtual trainer as an enabler,...
Walmart improves CSAT by +52% and first‑contact resolution by +51% with an integrated omnichannel strategy
With the One Hallway project, Walmart unified its service experience across On Demand and General...
Liverpool increases collections recovery by +30% and reduces cost by -20% with Analytics and AI
With advanced analytics, automation, and AI, Liverpool increased recovery, improved service...
Movistar increases sales per hour by +94% and profitability compliance by +26.0% through analytics and consultative selling
With analytics, a commercial redesign, and digitalization of the renewal process, Movistar...
MAPFRE increases interactions per hour by +21%, quality by +28%, and reduces abandonment by -44% through operational optimization and AI.
With an operational redesign centered on prevention, specialization, and real‑time control, MAPFRE...
Sephora achieves 99% CSAT, improves FCR by +13%, and reduces abandonment by -51% with an integrated omnichannel operation
With an integrated omnichannel operation, Sephora strengthened the customer experience, improved...