Pentafon USA Blog

Explore contact center insights from Pentafon USA on CX, AI-enabled tools, omnichannel service, BPO, customer support, sales, and nearshore solutions.

How AI and Security Certifications Enable Companies to Stay Ahead of Fraud

In Mexico, more than 70% of cyberattacks begin with social engineering techniques, and phishing...

How to Protect Your Business During Peak E-Commerce Seasons

The rapid growth of e-commerce in Mexico has made campaigns such as Hot Sale one of the biggest...

Digital Extortion Costs Companies Millions: Security Certifications and Advanced AI Are the Solution

Mexico ranks among the top four countries worldwide for cyberattacks, while digital fraud generated...

Reforma: Is Your CX Strategy Ready for Five Generations of Consumers?

The coexistence of five generations of consumers, each with different habits, expectations, and...

Tecnológico de Monterrey Certifies More Than 90 Pentafon Executive Leaders

"Leadership is not measured by the ability to manage people, but by the ability to develop people...

Pentafon Earns the ESR Distinction for the Fourth Consecutive Year for Its Corporate Social Responsibility Practices

Corporate social responsibility has become a strategic pillar for organizations seeking to create...

DEC Mexico Recognizes Pentafon as the Most Awarded Contact Center for CX & EX Initiatives

Customer Experience (CX) and Employee Experience (EX) have become two of the most important...

Pentafon Becomes the Mexican Contact Center with the Most LATAM Awards at CRIC Argentina 2026

Innovation in Customer Experience is no longer measured solely by the adoption of new technologies....

Pentafon HR Solutions & EY México Drive the Conversation Around Intelligent Quality in Contact Centers

From Manual Monitoring to Automated Quality: Pentafon HR Solutions Introduces Its AI-Powered QA...

Pentafon Certified by the United Nations in Its Annual “Communication on Progress 2026” Report Aligned with the UN Global Compact

Corporate sustainability has become a strategic priority for organizations seeking to grow...