Pentafon achieves the highest score in the IMT global CIC certification and validates its world‑class operation

With an operation designed to sustain quality, control, security, and continuous improvement, Pentafon obtained the highest score in the IMT global CIC certification—an achievement that validates the strength of its operating model and its ability to deliver world‑class standards with local flexibility.

The IMT global CIC certification evaluates the real maturity of a Customer Interaction Center operation. It not only reviews performance indicators but also how a company structures its processes, develops talent, controls quality, protects information, and ensures consistency in the customer experience.

What does the IMT global CIC certification evaluate?

• Operational maturity and level of standardization
• Quality control and execution discipline
• Talent development, management, and readiness
• Monitoring capability, traceability, and continuous improvement
• Security, governance, and strength of the operating model
• Consistency in sustaining results in complex environments

How did Pentafon achieve it?

Pentafon reached this result through a comprehensive operating model built on standardized processes, continuous monitoring, ongoing training, quality control, and a structure of constant improvement. This operational discipline enabled the alignment of people, technology, and execution under a unified performance standard.

Rather than preparing for a one‑time evaluation, Pentafon consolidated a robust, traceable, and scalable operation capable of maintaining high levels of compliance, consistency, and control across different services, campaigns, and business verticals.

What does this achievement demonstrate?

• That Pentafon has an operation validated under global standards
• That its model combines quality, control, and sustainable execution capability
• That the company has the operational maturity to scale without losing consistency
• That its processes, talent, and operational governance follow international best practices
• That clients can trust an operation designed to sustain high‑level results

This recognition shows that operational excellence depends not only on achieving good indicators but on building an operation capable of sustaining them with order, discipline, and long‑term vision. Achieving the highest score in the IMT global CIC certification confirms that Pentafon not only meets international standards but also positions itself as a benchmark of operational strength, quality, and trust in the industry.

Looking for a partner with an operation validated under global standards, with local flexibility? At Pentafon, we turn quality, control, and continuous improvement into real business value.