Great Place to Work Recognizes Pentafon as the Best Contact Center to Work for in Mexico
During the Great Place to Work® Mexico awards ceremony, Pentafon was recognized as the best contact center to work for in Mexico.
This recognition validates the organizational culture initiatives implemented over recent years and reflects the company’s ongoing commitment to improving the experience of its teams. Pentafon stood out among hundreds of organizations evaluated across the country.
In addition to this distinction, Pentafon received recognition as one of the Best Workplaces for Women, ranking among the top 13 companies in Mexico and reaffirming its commitment to gender equality and the creation of equitable opportunities for professional growth.
“This result reaffirms our commitment to building an environment where people can grow both professionally and personally,” said Antonio Fajer, President of Pentafon.
A Recognition Backed by International Methodology
The Great Place to Work® ranking is based on a rigorous evaluation process that includes the Trust Index™ survey, completed confidentially by employees, along with a review of internal policies, processes, and workplace culture practices.
The assessment evaluates five key dimensions: Respect, Fairness, Credibility, Pride, and Camaraderie.
For the 2025-2026 edition, Pentafon achieved an 83% employee satisfaction score, the highest result recorded by the organization since its first GPTW certification in 2019. This score earned Pentafon recertification as a Great Place to Work® and strengthened its position in the national ranking.
Key Factors Behind the Recognition
The evaluation extends beyond employee perception and includes documented evidence of programs focused on leadership, well-being, diversity, inclusion, sustainability, and employee recognition.
Pentafon's comprehensive strategy includes initiatives such as:
Diversity, Equity & Inclusion (DEI)
- Proud 41 – DEI Committee
- Policies and guidelines focused on corporate ethics, equity, inclusion, and transparency
Social Responsibility and Sustainability
- Leaving a Mark on the Planet Committee
- Bottle cap donation program in partnership with Luz de Vida
- Reforestation initiatives
- Support for animal shelters (Oceánica) and elderly care programs (Casa Betty)
Training and Leadership Development
- S.O.S. Supervisor Workshop
- Leadership and management tools through Leading Survey
- Feedback and listening spaces such as Cafecito F60 and Cafecito First U
Recognition and Organizational Culture
- Employee recognition programs including:
- Pentafon Heroes
- Star Supervisor
- Insignia
- Loyalty Program
Well-Being and Personal Development
- Psychological support services through WeCare4U
- Development programs including:
- Legendary Experience
- Penta Plus
- Penta Entrepreneurs
- Learning English
- CRECE
- CRECE MetLife
- CRECE Express
Recreation and Physical Wellness
- Sports tournaments and team-building activities
A Recognition That Also Benefits Our Clients
Pentafon’s recognition reflects a deliberate investment in workplace culture, but it also delivers tangible value to its clients. A positive work environment directly influences the quality of services delivered every day.
Having a motivated, well-trained, and engaged workforce ensures higher service levels, operational continuity, and effective resolution in every customer interaction.
Training, well-being, and recognition programs strengthen employee capabilities while reducing turnover, resulting in greater consistency in the customer experience.
Pentafon has built a culture that promotes active listening, continuous improvement, and empathetic leadership. These factors directly impact critical performance indicators such as response times, end-user satisfaction, and customer loyalty.
For brands that trust Pentafon as a strategic partner, this recognition reinforces confidence in an operation that puts people first to deliver stronger business outcomes.
Industry Relevance
This position in the Great Place to Work® 2026 ranking strengthens Pentafon’s leadership within the contact center industry in the 500 to 5,000 employee category.
The sector faces significant challenges, including employee turnover, pressure to reduce costs, and the growing demand for digital talent. In this environment, a strong organizational culture has become a key competitive advantage.
Pentafon demonstrates that a strategic approach to people management can translate into sustainable operational results. The company has strengthened its reputation as an employer of choice in an industry shaped by digital transformation and nearshoring growth.
“Today, we are building not only the best place to work, but a company where people want to grow, stay, and create value,” said Fajer.
Looking Ahead
Pentafon has been certified as a Great Place to Work® for four consecutive years, and this latest recognition marks a significant milestone in the company’s growth and expansion strategy.
With operations in Mexico, Peru, and Venezuela, Pentafon aims to replicate its cultural model across all locations while accelerating its expansion into the United States market.
Its 31st-place ranking nationally reflects meaningful progress in establishing Pentafon as one of the best companies to work for in Mexico. The focus now is on continuing to strengthen the pillars that made this achievement possible.