Ernst & Young + Penta HR: Talent Management Strategies in Light of the Digital Platforms Reform

In Mexico, more than 1.3 million people currently depend on digital mobility and delivery platforms, and the new reform to the Federal Labor Law completely redefines hiring, social security, and compliance obligations for companies in the sector. Against this backdrop, Pentafon HR Solutions and Ernst & Young (EY) brought together leaders responsible for making critical decisions on talent, regulation, and operations at Club 51.

During the breakfast event “Digital Platforms: Challenges and Decisions in Light of the Reform,” EY specialists — Yeshua A. Gómez Bretón and Luis M. Peña — along with Rolando Blanco, Chief Human Resources Officer at Pentafon HR Solutions, analyzed how the reform changes current labor models, demands new compliance strategies, and requires more structured operations to manage thousands of collaborators under large-scale schemes.

A key point of the discussion was the increasingly evident need to evolve toward talent models supported by technology, AI, traceability, and formal processes — especially for platforms where operational volume can easily exceed 30,000 personnel movements per month. The conclusion was clear: adaptation will be complex for organizations that lack specialized partners in high-volume schemes and deep labor compliance.

Pentafon HR Solutions has supported leading banks, retailers, and insurers in Mexico for years, integrating scalable and secure solutions. Our operations are backed by certifications that guarantee integrity, security, and excellence in talent management:

• Great Place to Work (GPTW)

• Socially Responsible Company (ESR)

• ANSI/TIA 942, for resilient and certified infrastructure

• PCI-DSS Level 1 V4 and ISO 27001, essential for regulated industries

• IMT Diamond Award for Best Talent Management Strategy

Beyond recognition, these certifications allow companies to operate confidently in an environment where labor risk, traceability, and compliance oversight are no longer optional.

The event delivered a strong message: organizations that fail to professionalize talent management in digital platforms will face overcosts, penalties, and loss of operational continuity. In a market that demands precision and scale, having a partner with real experience in high-volume operations makes all the difference.

In a country where regulation will directly impact more than 200,000 companies relying on outsourced schemes or digital platforms, Pentafon HR Solutions stands out as the partner with the infrastructure, technology, and operational maturity needed to support this transition. Not all companies are ready for this new chapter of digital work; Pentafon is.