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Pentafon Positioned as an Aspirant in the CXM Services PEAK Matrix® 2025 – Americas

Pentafon has been positioned as an Aspirant in the Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – Americas by Everest Group, alongside 47 of the world leading customer experience providers.

This positioning reflects our ongoing progress in delivering technology-driven, human-centered customer experiences. As an Aspirant, we see this not as a destination, but as momentum to continue evolving and raising the bar for our clients.

 

What the PEAK Matrix® Evaluation Dimensions Mean for Pentafon

Vision and Strategy

  • A clear vision for both our clients and ourselves.

  • A forward-looking roadmap that integrates CX innovation, adaptability, and sustainable growth.

Scope of Services Offered

  • A broad service portfolio spanning customer support, sales, collections, and customer journey design.

  • Depth across specialized subsegments to meet the diverse needs of global organizations.

Innovation and Investments

  • AI-enhanced solutions that merge automation with empathy.

  • Ongoing investments in technology.

  • Strategic alliances that expand our ability to deliver value at scale.

Delivery Footprint

  • Reliable global delivery with nearshore advantages.

  • Flexible sourcing models that adapt to client priorities across regions.

Market Adoption

  • A growing client base built on trust and measurable outcomes.

  • Consistent year-over-year expansion driven by scalable solutions and results-focused engagements.

Portfolio Mix

  • Diversified client relationships across industries and geographies.

  • Balanced engagements from transactional support to end-to-end CX transformation.

Value Delivered

  • Proven impact on customer loyalty and retention.

  • Tangible efficiencies and cost reductions backed by client feedback.

Why This Matters

Our inclusion in the PEAK Matrix® signals more than recognition—it underscores our commitment to transforming customer interactions into sustainable business growth. Pentafon continues to prove that CX can be both tech-enabled and human-centered, ensuring organizations are ready for what’s next.

 
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