In Mexico, more than 70% of companies recognize collections as a critical factor for liquidity in an increasingly challenging economic environment.
With this reality in mind, Pentafon reaffirms its leadership by participating as a Business Elite Sponsor at CONVECOB 2025, the country’s most important portfolio recovery forum.
Our presence included an exclusive VIP Lounge designed to welcome directors, decision-makers, and leaders from the financial ecosystem. From this space, we reinforced our positioning as a key technology partner in collections and as the Contact Center recognized for having the “Best Collections Strategy” at the Global CX Forum.
During the event, Irasema Sánchez (Operations Director and Collections Expert) shared the advancements that are redefining operational efficiency in the industry today:
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Smart dialing algorithms that increase contact rates and optimize agent performance.
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Artificial intelligence and predictive analytics models that segment portfolios with precision and maximize recovery.
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Automation (RPA) that eliminates operational friction and accelerates critical processes.
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Speech & Text Analytics to ensure compliance, quality, and data-driven decision-making.
At Pentafon, we continue driving solutions that boost results, reduce operating costs, and strengthen the collections strategy of major companies in the country. Our participation in CONVECOB 2025 is another step in our commitment to deliver world-class technology, analytics, and execution for smarter, more efficient portfolio recovery.
