Sephora recognized Pentafon’s operation for its performance during the first quarter of 2025, highlighting its key role in meeting operational KPIs and supporting the brand’s commercial strategy.
During an internal ceremony, Sephora honored Pentafon advisors and supervisors who stood out for their efficiency, commitment, and adaptability. The recognition focused on the operation’s contribution to maintaining KPIs such as service level, abandonment rate, high performance, and readiness to handle demand peaks—all essential for upholding the quality of service the brand demands.
Sephora noted that the sustained growth in its sales and customer base has required faster response times across contact channels, with Pentafon’s Contact Center serving as a vital support. Pentafon’s operation was recognized for its ability to respond efficiently to this growth while keeping the customer experience aligned with Sephora’s standards.
The event featured award categories such as:
These categories go beyond symbolic recognition—they reflect a deliberate effort to highlight and value the many dimensions that make up a high-performance customer service operation. From interaction quality to empathy, innovation, and operational leadership, every aspect is crucial to ongoing success and to keeping customer satisfaction at the heart of all activities.
