Quality Next at DEC Mexico: a new quality model powered by AI

Today, more than 38% of interactions in Latin American Contact Centers are audited manually, which...

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Pentafon positioned as Major Contender in Everest Group’s CX Services in Insurance Operations PEAK Matrix® Assessment 2025

Pentafon is proud to announce its positioning as one of the 11 Major Contenders in the Customer...

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Pentafon Positioned as an Aspirant in the B2B Sales Services PEAK Matrix® 2025 – Americas

Pentafon has been positioned as an Aspirant in the B2B Sales Services PEAK Matrix® Assessment 2025...

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How U.S. tech companies are scaling in Mexico via BOT and tailored BPO services

In 2025, U.S. technology companies are increasingly establishing operations in Mexico, leveraging...

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Pentafon Positioned as an Aspirant in the CXM Services PEAK Matrix® 2025 – Americas

Pentafon has been positioned as an Aspirant in the Customer Experience Management (CXM) Services...

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AI-Powered Collection Services: How Pentafon Transforms Debt Recovery in the U.S.

In a fast-changing economic landscape, collections services have become essential for U.S....

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How to Boost Productivity and Reduce Turnover with Employee Loyalty Programs

In an environment where trust has become a strategic asset, organizations must respond with...

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Nearshore: How Mexico is Consolidating its Leadership in Customer Service

During his participation on El Financiero TV, Antonio Fajer, president of Pentafon, discussed with...

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Digital Cybersecurity with Zero Margin for Error in High-Demand Seasons

During the most recent edition of Hot Sale, millions of users participated in one of the country’s...

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Tariffs and Nearshoring as a Growth Opportunity in Mexico

Nearshoring has positioned Mexico as a strategic destination for U.S. companies seeking efficiency,...

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