Major insurance firm boosts retention 91% with AI and automation

A leading insurance company implemented an innovative tech-driven strategy, in partnership with...

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Cosmetics brand boosts FCR 17% & CSAT 4% with loyalty strategy

A cosmetics retailer, in collaboration with Pentafon, redesigned its digital service by...

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Insurance company reduces management by 21% and improves NPS 11%

An insurance company, in collaboration with Pentafon, redesigned its service model by implementing...

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Pentafon earns Socially Responsible Company title for 3rd year

At Pentafon, we proudly celebrate receiving the Socially Responsible Company (ESR) distinction for...

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Pentafon recertifies centers under ISO 9001 & ISO 18295 standards

Pentafon completed its ISO 9001:2015 and ISO 18295-1:2017 recertification process in the first half...

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Sephora recognizes Pentafon for excellent results

Sephora recognized Pentafon’s operation for its performance during the first quarter of 2025,...

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Insurer with 5M clients honors Pentafon for Best Business Initiative

During the 2025 Mass Market Channel Convention, a top-tier insurance company serving over 5 million...

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GPTW names Pentafon best contact center to work for in Mexico

During the Great Place to Work® Mexico awards ceremony, Pentafon was recognized as the best contact...

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Setting Up a Modern Contact Center in Mexico: Alternatives to White-Label

The contact center industry in Mexico has undergone a significant transformation in recent years,...

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We implemented 50 customer service positions for Walmart in Hot sale

The world’s leading hypermarket chain, Walmart, selected Pentafon to install 50 workstations and...

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