Geolocation and Speech & Text Analytics to Cut Response time

In the digital age, technological transformation has revolutionized how companies manage the...

Hyperpersonalization & Omnichannel Cut AHT, Boosted Cross-Selling

At Pentafon, our continuous pursuit of innovative solutions and process optimization has translated...

How AI and Technology Improve Talent Management Efficiency

In a highly competitive environment, recruitment efficiency is key to ensuring the operational...

CX & Omnichannel Strategy That Boosted NPS & Customer Loyalty

In an environment where competition is fiercer than ever, the customer journey has become the key...

How tech companies are establishing their operations in Mexico

In today’s fast-paced business landscape, tech companies are constantly looking for efficient...

Pentafon: The Most Awarded Contact Center at CX Forum 2025

We are the Contact Center with the Most Awards and Gold Accolades

Automated debt collection in 2025

The debt collection industry is undergoing a radical transformation thanks to automation and...

Outsourced Debt Collections: Benefits of Nearshore Contact Centers

Debt Collection Solutions: How contact centers overcome key challenges

In the business world, debt recovery solutions are essential for maintaining a company’s financial...

Pentafon: Aspirant in 2024 B2B Sales Services PEAK Matrix®

We are proud to announce that Pentafon has been positioned as an Aspirant in the 2024 B2B Sales...