Liverpool increases collections recovery by +30% and reduces cost by -20% with Analytics and AI
With advanced analytics, automation, and AI, Liverpool increased recovery, improved service...
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Movistar increases sales per hour by +94% and profitability compliance by +26.0% through analytics and consultative selling
With analytics, a commercial redesign, and digitalization of the renewal process, Movistar...
MAPFRE increases interactions per hour by +21%, quality by +28%, and reduces abandonment by -44% through operational optimization and AI.
With an operational redesign centered on prevention, specialization, and real‑time control, MAPFRE...
Sephora achieves 99% CSAT, improves FCR by +13%, and reduces abandonment by -51% with an integrated omnichannel operation
With an integrated omnichannel operation, Sephora strengthened the customer experience, improved...
Banorte reduces abandonment by -33%, complaints by -67%, and cost per interaction by -14% with advanced analytics.
With advanced analytics and a collaborative Voice of the Customer model, Banorte strengthened its...
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AI Drives Efficiency in Early Collections and Pre-Collections
In Mexico, consumer credit delinquency stood at 3.2–3.3% in Q3-2023. The environment demands higher...
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Get Ready for Year-End and Multiply Your Conversions: A Strategic Guide for Digital Leaders
The holiday season isn’t just a spike in sales—it’s a critical opportunity to strengthen customer...
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We Recertified Under ANSI/TIA 942 Tier II, Guaranteeing +99.97% Availability
In a country where 52% of organizations have experienced operational disruptions due to...
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Pentafon Participates in CONVECOB 2025
In Mexico, more than 70% of companies recognize collections as a critical factor for liquidity in...
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Ernst & Young + Penta HR: Talent Management Strategies in Light of the Digital Platforms Reform
In Mexico, more than 1.3 million people currently depend on digital mobility and delivery...