Designing With Ethics: The Most Urgent Challenge in Artificial Intelligence
Artificial Intelligence does not create bias—it replicates it. That was the central warning from...
Pentafon USA Blog
Pentafon USA Blogs and Resources
Blog
The New AI 2 AI Era Requires Winning Over the Digital Agent
By the end of 2023, 69% of the global population (5.6 billion people) were subscribed to a mobile...
AI to Automate Advertising Campaigns
Artificial Intelligence (AI) is no longer just a futuristic promise—it is now the backbone of the...
Generative QA Evaluator™: Artificial Intelligence Applied to Quality Assurance
Only 3% of calls are evaluated by a quality analyst in large-scale operations, leaving 97% of...
How to Integrate Generative Chatbots and Voicebots into a Unified Omnichannel Strategy
Integrating chatbots and voicebots with generative AI into a single strategy is the only way to...
How to Integrate AI and Autonomous Solutions to Improve Customer Experience
Integrating Artificial Intelligence with human talent into a single model is the only way to ensure...
Innovation Day 2025: Business Transformation in the Face of Technological Disruption
“Generative AI alone is no longer enough,” warned Antonio Fajer, President of Pentafon, during the...
How to Set Up Your Contact Center in Mexico Without White-Label Model
The contact center industry in Mexico has undergone a significant transformation in recent years,...
Nearshore BPO in Mexico: Strategic Advantages for Global Businesses in 2025
In today's rapidly evolving business landscape, characterized by accelerated digital transformation...
CX in Vegas: What’s Real, What’s Hype, and What Actually Moves the Needle
We just got back from CCW Las Vegas 2025, and if there’s one thing we can say for sure, it’s this:...