5 keys to supervise your nearshore contact center
Many U.S. companies are choosing a nearshore contact center strategy to transform their customer...
Pentafon USA Blog
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What to look for in a collections call center provider when outsourcing?
Today's competitive business world makes outsourcing services a vital strategy for companies aiming...
Feel a mismatched Customer Experience? How about a nearshore contact center?
In today's world, customer experience is crucial for keeping customers loyal. Every interaction,...
Call centers in Mexico: A business bridge to customer's heart
Today, customer satisfaction has become a highly competitive advantage to consolidate the growth...
SPEECH & TEXT ANALYTICS: Know the voice of your customer
Based on the study “Experience is Everything” published by the PWC consulting, only 38% of...
Pentafon is SOC 2 certified, essential for trust and transparency
System and Organization Controls (SOC) reports are frameworks established by the American Institute...
At The Global CX Forum 2023, Pentafon Earned Top Recognitions
During the Global CX Forum 2023, the 18th edition of the National Customer Experience & Employee...
Cognitive collection system: Model for creating memorable Experiences
The pandemic accelerated digitization in financial services operations and collection was no...
Nearshore contact center: Pain or smart choice?
Choosing a nearshore contact center is a business strategy that promises more efficient and...