Key Trends in BPO for 2025

The Business Process Outsourcing (BPO) sector is undergoing a profound transformation driven by...

Read more

Pentafon is Recertified On ANSI/TIA-942

Pentafon, a leader in customer experience solutions, celebrates its recertification to the...

Read more

PENTAFON: First Contact Center In Mexico Certified In PCI-DSS V4.0

In the last two years, cyberattacks in Mexico have increased by 78%, with a weekly average of 3,124...

Read more

Pentafon recognized as a contender in PEAK Matrix® evaluation

We are proud to announce that Pentafon has been positioned as an Aspirant in the

Read more

The Growth and Evolution of Debt Collections in the U.S. BPO Sector

The Business Process Outsourcing (BPO) industry is a cornerstone of global operations, with a...

Read more

The Vital Role of Hispanic Heritage in the U.S. Economy

As the largest ethnic minority in the United States, hispanics estimated to be approximately 63...

Read more

BPO in 2024: A transformative period for the U.S. market

The Business Process Outsourcing (BPO) sector is at a pivotal point in its evolution, and 2024...

Read more

Pentafon named Aspirant in 2024 CXM Services PEAK Matrix® Assessment

In the dynamic and competitive landscape of global services, being acknowledged by a reputable...

Read more

Efficiently Managing Client Requests in Retail: BPO-Inspired Strategy

Handling client requests effectively is crucial in retail, especially during peak season. By...

Read more

Mexico could become a leading exporter of services via contact centers

Mexico is missing out on the significant opportunities nearshoring offers, including the potential...

Read more