Outsourced Debt Collections: Benefits of Nearshore Contact Centers

Debt Collection Solutions: How contact centers overcome key challenges

In the business world, debt recovery solutions are essential for maintaining a company’s financial...

Pentafon: Aspirant in 2024 B2B Sales Services PEAK Matrix®

We are proud to announce that Pentafon has been positioned as an Aspirant in the 2024 B2B Sales...

Key Trends in BPO for 2025

The Business Process Outsourcing (BPO) sector is undergoing a profound transformation driven by...

Pentafon is Recertified On ANSI/TIA-942

Pentafon, a leader in customer experience solutions, celebrates its recertification to the...

PENTAFON: First Contact Center In Mexico Certified In PCI-DSS V4.0

In the last two years, cyberattacks in Mexico have increased by 78%, with a weekly average of 3,124...

Pentafon recognized as a contender in PEAK Matrix® evaluation

We are proud to announce that Pentafon has been positioned as an Aspirant in the

The Growth and Evolution of Debt Collections in the U.S. BPO Sector

The Business Process Outsourcing (BPO) industry is a cornerstone of global operations, with a...

The Vital Role of Hispanic Heritage in the U.S. Economy

As the largest ethnic minority in the United States, hispanics estimated to be approximately 63...

BPO in 2024: A transformative period for the U.S. market

The Business Process Outsourcing (BPO) sector is at a pivotal point in its evolution, and 2024...