Modern Contact Center Services: Omnichannel + AI (XIRA) + GPTW Talent
Customers today expect instant, personalized, and consistent support across every channel – voice,...
Pentafon
Blog
Hybrid Cost Models in Customer Service: Hourly Rates vs. Pay‑Per‑Completed Task
Selecting the right financial framework for CX operations is no longer a simple choice between two...
Contact Center Outsourcing: Reduce Costs & Improve NPS
For many U.S. companies, contact center outsourcing is no longer just a cost-reduction tactic. It...
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Pentafon: for the second consecutive year, the most awarded contact center with the highest number of gold recognitions in CX & EX
At the Global CX Forum 2026, we were the Contact Center with the most national awards and the...
Pentafon achieves the highest score in the IMT global CIC certification and validates its world‑class operation
With an operation designed to sustain quality, control, security, and continuous improvement,...
Pentafon reduces total recruitment time by -40% and cost per candidate by -26% by integrating AI
Pentafon’s recruitment operation needed to evolve toward a deeper, smarter, and more evaluative...
Pentafon reduces early attrition by -39% and social cost burden by -47% with its traineeship model
With its inclusive talent pipeline, Pentafon transformed the development of people with no...
Pentafon increases technical proficiency to 93.4% and reduces critical errors by -42.3% with AI‑powered training
With an interactive learning model and the use of its AI‑driven virtual trainer as an enabler,...
Walmart improves CSAT by +52% and first‑contact resolution by +51% with an integrated omnichannel strategy
With the One Hallway project, Walmart unified its service experience across On Demand and General...
Liverpool increases collections recovery by +30% and reduces cost by -20% with Analytics and AI
With advanced analytics, automation, and AI, Liverpool increased recovery, improved service...