Pentafon recertifies centers under ISO 9001 & ISO 18295 standards
Pentafon completed its ISO 9001:2015 and ISO 18295-1:2017 recertification process in the first half...
Pentafon
Blog
Sephora recognizes Pentafon for excellent results
Sephora recognized Pentafon’s operation for its performance during the first quarter of 2025,...
Insurer with 5M clients honors Pentafon for Best Business Initiative
During the 2025 Mass Market Channel Convention, a top-tier insurance company serving over 5 million...
Pentafon wins the LATAM Award for Best Sales Strategy.
Pentafon was recognized with the LATAM Award for Best Sales Strategy after achieving a +15%...
Pentafon named finalist at the CCW Excellence Awards
By integrating People Analytics and a cross-functional governance structure into its Employee...
GPTW names Pentafon best contact center to work for in Mexico
During the Great Place to Work® Mexico awards ceremony, Pentafon was recognized as the best contact...
Setting Up a Modern Contact Center in Mexico: Alternatives to White-Label
The contact center industry in Mexico has undergone a significant transformation in recent years,...
GBM boosts service capacity with omnichannel tech integration
In 2021, GBM implemented the GBM+ tool, offering any Mexican the opportunity to invest smaller...
Banorte grows in customer service
In response to the growing need for agile and personalized banking, Banorte enhanced its customer...
Citibanamex improves customer service through process automation
According to data from the National Commission of the Retirement Savings System (CONSAR), partial...