Pentafon

Movistar increases sales per hour by +94% and profitability compliance by +26.0% through analytics and consultative selling

With analytics, a commercial redesign, and digitalization of the renewal process, Movistar...

With an operational redesign centered on prevention, specialization, and real‑time control, MAPFRE...

With an integrated omnichannel operation, Sephora strengthened the customer experience, improved...

With advanced analytics and a collaborative Voice of the Customer model, Banorte strengthened its...

In Mexico, consumer credit delinquency stood at 3.2–3.3% in Q3-2023. The environment demands higher...

The holiday season isn’t just a spike in sales—it’s a critical opportunity to strengthen customer...

In a country where 52% of organizations have experienced operational disruptions due to...

In Mexico, more than 70% of companies recognize collections as a critical factor for liquidity in...

In Mexico, more than 1.3 million people currently depend on digital mobility and delivery...

Today, more than 38% of interactions in Latin American Contact Centers are audited manually, which...