Insurance company reduces management by 21% and improves NPS 11%
An insurance company, in collaboration with Pentafon, redesigned its service model by implementing...
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Pentafon
Blog
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Pentafon earns Socially Responsible Company title for 3rd year
At Pentafon, we proudly celebrate receiving the Socially Responsible Company (ESR) distinction for...
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Pentafon recertifies centers under ISO 9001 & ISO 18295 standards
Pentafon completed its ISO 9001:2015 and ISO 18295-1:2017 recertification process in the first half...
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Sephora recognizes Pentafon for excellent results
Sephora recognized Pentafon’s operation for its performance during the first quarter of 2025,...
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Insurer with 5M clients honors Pentafon for Best Business Initiative
During the 2025 Mass Market Channel Convention, a top-tier insurance company serving over 5 million...
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GPTW names Pentafon best contact center to work for in Mexico
During the Great Place to Work® Mexico awards ceremony, Pentafon was recognized as the best contact...
Setting Up a Modern Contact Center in Mexico: Alternatives to White-Label
The contact center industry in Mexico has undergone a significant transformation in recent years,...
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We implemented 50 customer service positions for Walmart in Hot sale
The world’s leading hypermarket chain, Walmart, selected Pentafon to install 50 workstations and...
Geolocation and Speech & Text Analytics to Cut Response time
In the digital age, technological transformation has revolutionized how companies manage the...
Hyperpersonalization & Omnichannel Cut AHT, Boosted Cross-Selling
At Pentafon, our continuous pursuit of innovative solutions and process optimization has translated...