Pentafon

How to Reduce Turnover by 27% with an Employee-Centricity Model

Pentafon implemented a data-driven management model to align the employee experience with business...

During Celebration Day, Pentafon recognized its employees for embodying company values and...

Pentafon has been selected as a finalist in the Social category of the fourth edition of the...

During Innovation Day, organized by Pentafon in Mexico City, more than 100 leaders from the...

Artificial Intelligence does not create bias—it replicates it. That was the central warning from...

By the end of 2023, 69% of the global population (5.6 billion people) were subscribed to a mobile...

Integrating Artificial Intelligence with human talent into a single model is the only way to ensure...

“Generative AI alone is no longer enough,” warned Antonio Fajer, President of Pentafon, during the...

The contact center industry in Mexico has undergone a significant transformation in recent years,...

In today's rapidly evolving business landscape, characterized by accelerated digital transformation...