Pentafon positioned as Major Contender in Everest Group’s CX Services in Insurance Operations PEAK Matrix® Assessment 2025
Pentafon is proud to announce its positioning as one of the 11 Major Contenders in the Customer...
-Nov-26-2025-09-21-49-8755-PM.jpg)
Pentafon
Blog
Pentafon Positioned as an Aspirant in the B2B Sales Services PEAK Matrix® 2025 – Americas
Pentafon has been positioned as an Aspirant in the B2B Sales Services PEAK Matrix® Assessment 2025...
How U.S. tech companies are scaling in Mexico via BOT and tailored BPO services
In 2025, U.S. technology companies are increasingly establishing operations in Mexico, leveraging...
-4.jpg)
Pentafon Positioned as an Aspirant in the CXM Services PEAK Matrix® 2025 – Americas
Pentafon has been positioned as an Aspirant in the Customer Experience Management (CXM) Services...
AI-Powered Collection Services: How Pentafon Transforms Debt Recovery in the U.S.
In a fast-changing economic landscape, collections services have become essential for U.S....
.jpg)
How to Boost Productivity and Reduce Turnover with Employee Loyalty Programs
In an environment where trust has become a strategic asset, organizations must respond with...
.jpg)
Nearshore: How Mexico is Consolidating its Leadership in Customer Service
During his participation on El Financiero TV, Antonio Fajer, president of Pentafon, discussed with...
.jpg)
Digital Cybersecurity with Zero Margin for Error in High-Demand Seasons
During the most recent edition of Hot Sale, millions of users participated in one of the country’s...
.jpg)
Tariffs and Nearshoring as a Growth Opportunity in Mexico
Nearshoring has positioned Mexico as a strategic destination for U.S. companies seeking efficiency,...
.jpg)
How to Increase Retention by 30% with Recognition and Visibility
Pentafon implemented a structured recognition model called Pentafon Heroes, focused on rewarding...