Pentafon

Designing With Ethics: The Most Urgent Challenge in Artificial Intelligence

Artificial Intelligence does not create bias—it replicates it. That was the central warning from...

By the end of 2023, 69% of the global population (5.6 billion people) were subscribed to a mobile...

Integrating Artificial Intelligence with human talent into a single model is the only way to ensure...

“Generative AI alone is no longer enough,” warned Antonio Fajer, President of Pentafon, during the...

The contact center industry in Mexico has undergone a significant transformation in recent years,...

In today's rapidly evolving business landscape, characterized by accelerated digital transformation...

We just got back from CCW Las Vegas 2025, and if there’s one thing we can say for sure, it’s this:...

Companies in sectors like banking, retail, and insurance are using artificial intelligence and...

A leading insurance company implemented an innovative tech-driven strategy, in partnership with...

A cosmetics retailer, in collaboration with Pentafon, redesigned its digital service by...